support

Welcome to YILDIZCO YAZILIM Support.

YILDIZCO YAZILIM IC VE DIS TICARET LIMITED SIRKETI develops and publishes multiple mobile applications across different categories.

This page provides general support information for all applications published by YILDIZCO.

If you need assistance, have questions, or experience any issues while using our applications, please review the information below or contact us directly.

Contact Support

For support requests, questions, or technical issues related to any YILDIZCO application, please contact us at:

contact@yildizco.net

We respond to all customer support inquiries within 3 business days, in accordance with Google Play Developer policies.

Frequently Asked Questions (FAQ)

How can I contact support?

You can contact our support team by sending an email to contact@yildizco.net

Please include the app name and a brief description of your request.

How do I cancel a subscription?

All subscriptions purchased through Google Play are managed directly by Google.

You can cancel your subscription via:

Google Play Store → Profile → Payments & subscriptions → Subscriptions

Official guide:

https://support.google.com/googleplay/answer/7018481

How can I request a refund?

Refunds are processed according to Google Play refund policies.

You may request a refund directly from Google using the following link:

https://support.google.com/googleplay/answer/2479637

I canceled my subscription but still have access. Why?

Canceling a subscription stops future renewals but does not immediately end the current billing period.

Access remains available until the current billing period expires.

An application is not working properly. What should I do?

Please contact our support team and include the following information if possible:

Application name
Device model
Operating system version
Description of the issue

This helps us investigate and resolve issues more efficiently.

Technical Support

For technical issues such as crashes, unexpected behavior, or performance problems, please contact us with relevant details.

Our team actively reviews reports to improve app stability and user experience.

Privacy & Data Protection

We take user privacy seriously.
We do not collect personal information unless required for specific app functionality
User data is handled in accordance with applicable privacy policies
No personal data is shared with third parties except where necessary for app operation (e.g. analytics or advertising services)

For detailed information, please review the Privacy Policy available on our website.